Pulse Point is developed by Service Squared Corp. You can delete your Pulse Point account and the personal information associated with it at any time. You do not need to contact us first, and deleting your account is free.
How to delete your account
Option 1: Yourself, in the app or on the web
- Open the Pulse Point app, or go to pulsepoint.servicesquaredcorp.com, and sign in.
- Go to Settings.
- Select Delete Account.
- Confirm it's you by signing in again if asked, then select Delete my account.
Self-service deletion takes effect immediately and you will be signed out. We email a confirmation to the address on your account.
Option 2: If you can't sign in
Complete the form below. Use the email address on your Pulse Point account so we can find and verify it.
Option 3: By email or phone
Email support@servicesquaredcorp.com with the subject line “Account Deletion Request” from the email address on your account, or call (650) 960-7420, Monday–Friday, 9am–5pm Pacific.
We verify every web, email and phone request before acting on it, usually by confirming details already associated with your account, and complete it within thirty (30) days. We will confirm when your account has been deleted.
What is deleted
- Your account profile (name, email address, phone number and profile photo)
- Your sign-in credentials
- Your preferences
- Any bank or financial account connections you made in the app (the connection is removed with our account-linking provider)
- Your access to your company's information in Pulse Point
What is retained, and for how long
- Your company's records. Documents and financial, payroll and tax records belong to the business that engaged Service Squared, not to an individual user. They are not deleted when an individual account is deleted. They are kept for the duration of the business's engagement and afterwards for the period required by its agreement with us, by law and by professional record-keeping standards. A request to delete company records must come from a person authorized to act for the business.
- Business onboarding information and third-party portal credentials are deleted with your account if you are the last active user for your company. If other people at your company still use Pulse Point, this information is kept for them.
- A record of the deletion, and security and audit logs, are kept for as long as reasonably necessary for security, fraud prevention and legal compliance.
- Backup copies are overwritten in the ordinary course of our backup cycle.
To delete some of your data without deleting your account, or to get a copy of your data, see Delete or download your data. For full details, see our Privacy Policy.
Contact
Service Squared Corp., 21771 Stevens Creek Blvd #200b, Cupertino, CA 95014 · support@servicesquaredcorp.com · (650) 960-7420
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